Control centre workers are the first point of contact to provide life saving advice and guidance to those who need help or are vulnerable.

Last week during International Control Room week, the hard work of the NSW Ambulance staff at the Dubbo Control Centre was celebrated.

The Dubbo Control centre is just one of four in NSW and covers 75 per cent of the state from Lithgow to Broken Hill and Tenterfield down to Lake Cargelligo.

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NSW Ambulance deputy director for the western control centre Lauren Mansell said the centre will take between 2500 and 3000 calls per day, and over a million per year.

The team use their knowledge, skills and expertise to quickly mobilise the appropriate resources required - while also providing a reassuring voice to those in greatest need.

"No two days are the same, no two calls are the same either, it can be the most rewarding and the most stressful job," Ms Mansell said.

"We're trained to be able to handle the different aspects of the job, whether you have a screaming mother on the end of the phone or somebody that doesn't know where they are, we've got a lot of tools in our toolkit to be able to help and manage those calls."

NSW Ambulance duty control officer Cameron Bruce has been working at the centre for seven years and says the best part of the job is the diversity.

"It's a great day if you can deliver a baby through a phone or help talk someone through performing CPR on one of their loved ones and have a good outcome," he said.

"It's not such a good day when we have a poor outcome, but its nice to know we were there for that person when they needed us.

"Nothing's ever the same, no call is ever the same, no day is ever the same, it might be the same style of work but every job is different."

Mr Bruce said one of the most important things is remaining calm and managing their own stress, because their main priority is getting the best outcome for the patient.

"At the end of the day if we lose it, then we're not providing the best care for the patient," he said.

Mr Bruce commended his colleagues who every day play a critical role in the safety and wellbeing of western NSW communities.

"The people that work in here are absolutely fantastic at what they do, they're the unsung heroes of the service, the people that nobody sees," he said.

"We don't often get the accolades, but were here every day, 24-hours a day, providing that first point of contact for our patients journey."