A Dubbo mother is despairing of the loss of untold litres of water flooding her family's Palmer Street property during what has been dubbed the worst drought in living memory.
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Amanda Hopkins said the water was coming from a property next door where a garden drip system had been "running continuously for weeks on end".
Westhaven, which provides supported independent living services to the residents residing in the property, owned by HOME4LIFE, disputes the cause of the flooding.
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Miss Hopkins contacted Westhaven and Dubbo Regional Council after she first noticed the water on her property on December 11.
She said council staff had "turned off a tap" next door the same day and her property had dried up.
"The second time started on the 31st of December and the council came on Thursday," she said.
"They were going to recommend their boss write a letter to the property next door."
A "very frustrated" Miss Hopkins is deeply concerned about the waste of water and also the potential for it to damage her family home's foundations and pavers.
"I have major flooding in our yard and water seeping under my house," she said.
"This is a disgrace considering we are in a terrible drought and have massive water restrictions."
On Friday afternoon Westhaven's general manager supported independent living, Penny Gibbs, said it "understands that this is an upsetting issue and water is precious".
"Westhaven informed a sub contractor as soon as we became aware of the issue," she said.
"Initial investigation suggests that the source of the leak is not the garden dripper systems.
"The sub contractor has advised Westhaven that the building contractor will be onsite the week of 6 January 2020 to undertake further exploratory works."
The council advised on Friday that its staff visited the "subject property" on December 11, finding an "internal property leak" and advising a "resident" to get it fixed.
"An outdoor tap was turned off at the address to prevent further leaking until it could be repaired," a council spokesman said.
On Thursday, after being contacted again by Miss Hopkins, council staff observed a "similar situation had occurred inside the property".
"Council has contacted and provided formal correspondence to the property owner and the organisation responsible for the management and maintenance of the rented premises, to rectify this issue immediately," the spokesman said.
