One resident contacted the Daily Liberal last week to complain about slow speeds they were experiencing with the new technology.

The person, who resides in Kintyre Estate, said they were achieving speeds about five times slower than the package they had purchased.

And it seems they aren't alone in experiencing speeds that aren’t much quicker than they had using ADSL

“When I upgraded my 2Mbps ADSL1 to the NBN’s FTTN 25Mbps plan a fortnight ago, I did a speed test and got 5Mbps download, not 25Mbps as NBN promised,” the person said.

“Baffled, I contacted a friend of mine who works in the computer industry. He said I have an issue so he rang my ISP. The ISP detected no issues but arranged another computer technician to investigate.

“The computer technician checked my wiring, which was all in working order but said my speeds of between 2.5Mbps and 7.6Mbps were terrible.

“He rang the ISP to let them know that the tests he did at my residence came back all clear but I still have slow internet speeds.

“After that I was told that my slow FTTN speeds are due to the fact that I live 1400 metres from the node.

“My premises is 1400 metres from the node and the maximum speed available to my premises is 8Mbps.”

The Daily Liberal contacted NBN Co for clarification and they said customers should be aware of what they’re buying before entering into agreements with ISPs.

“We’ve tested the line of the person in question and there is nothing wrong with it from our end,” an NBN Co spokesperson said after an enquiry was made by the Daily Liberal.

“Each of the ISPs has purchased different amounts of bandwidth from NBN Co and what we’re finding is that in some cases they may not have purchased enough in order to keep up with demand of customers.

“To put it into simple terms it’s like shoving things through a tube. The bigger the tube the more you can push through and the quicker and easier it goes through.

“Once it gets too much it gets harder and slower and that’s the case with the bandwidth

“We’re in the early stages of the roll-out in Dubbo and demand is high. Perhaps ISPs need to look at what bandwidth they have before offering speeds to customers that they may not be able to provide.”