With such a great rate of vaccinations, testing, and people staying at home, I wanted to extend my heartfelt thanks for your ongoing patience. I have received a number of questions from the community that I thought I'd try to address here.
Can I still visit the waste facilities? Under the current Public Health Orders, the only reason someone can leave their home is to attend work, shop for essential items such as food, for exercise, or for a funeral or memorial service. Therefore, unless you are a rural waste customer, or a commercial waste operator, you are not able to attend Council's Waste Facilities.
Can I collect more green bin liners for my organic compost bin? Contactless delivery of green bin liners can be organised if you contact Customer Experience on 6801 4000. Due to high demand, delivery may take up to 10 days.
Am I able to visit the cemetery or the grave of a loved one? People in New South Wales are permitted to leave home for compassionate reasons, people can have short visits to a gravesite to pay respects and mourn a loved one. In certain circumstances, such as an anniversary of a deceased child, or where a close family member has recently died, visiting a gravesite would be considered compassionate.
How do I pay my rates if Customer Experience Centres aren't open? There are a number of ways you can pay your rates with Council. You can make a payment over the phone, by bpay, online via DRC&Me, or if you prefer a cash option, you can visit any Australia Post Office, where the payment can be processed. Call 6801 4000 if you need assistance.
Am I still able to adopt a pet or visit the Animal Shelter? Both the Dubbo City Animal Shelter and Wellington Pound are closed to the public at the moment; however, staff are still helping microchipped and registered pets find their way home. You can also call the shelter to see if your pet has been turned in, and organise a suitable collection time. We have suspended pet adoptions on the council Facebook page until customer contact is given the all clear by NSW Health. We are however working with rescue organisations in the meantime to rehome pets wherever possible.
Is Council operating any pop-up vaccination clinics? While Council facilities are being utilised to run vaccination clinics, all these services are being operated by NSW Health. The clinics running at the Showground require a booking, and are not a drop-in service. For more information, contact NSW Health. We also saw the opening of the state's first drive-through vaccination clinic at Dubbo Showground, also just the second in Australia, on Saturday. This clinic requires bookings.
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Who do I call about delayed test results? Western NSW Health - 1300 066 055 | Laverty (no results after 48-72 hrs) - 13 39 36 | Histopath (no results after 24 hrs) - 9878 8173.