Dubbo Regional Council is hoping to show the impact an internal ombudsman has had on the organisation with a review of the role.
At the September council meeting, councillor Dayne Gumley requested a report on the internal ombudsman "outlining the accomplishments" of the the role.
In 2017 the councillors voted to introduce an ombudsman to act as an impartial watchdog on the decisions made by council. There have been numerous people in the role.
Cr Gumley said the internal ombudsman was part of council's commitment to "openness, transparency and accountability".
"I think it's timely now that we've had that position in operation for some time that we ask for a report card so that we can report back to the community precisely what that position has been doing and the achievements from it," he said.
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The ombudsman has the authority to deal with complaints from the public and staff, as well as reviewing council's practices.
Dubbo mayor Ben Shields said having an ombudsman ensured any complaints made by the community were taken seriously.
"[The ombudsman] can go through our policies and look at ways we can do things better. It also adds a second layer of transparency, so the community can be assured their council is following the right rules, the right procedures and doing things fairly for all our residents," he said.
Cr Shields said the ombudsman was also a "protection measure" for the council staff.
"The fact that we do have someone there whose specialty is dealing with complaints and making sure things are done squeaky clean is a great protection for our staff," he said.
"We no longer have to have, for example, engineers who are dealing with complaints that might be out of their level of expertise... it frees up our staff to do the tasks they are actually meant to be doing."
The report on council's internal ombudsman's achievements will be provided to the councillors at the November council meeting.