Two patient experience officers are set to work out of Dubbo Hospital's emergency department and COVID-19 clinic, reports Dugald Saunders.
The Member for the Dubbo electorate says they are part of an $8.6 million expansion of the NSW government's Patient Experience Program, the first of its kind in Australia.
"This program aims to create a welcoming, safe, empowering environment for everyone who arrives at our emergency departments," Mr Saunders said.
"Patient experience officers will greet patients on arrival and help to guide them through their care, providing information on where to go, what to expect, and updates on appointment queues.
Patient Experience Program staff receive specific training from the NSW Ministry of
Health Patient Experience Team, Service NSW, and their local health district, to
ensure they are well qualified to provide extra support to patients, carers and visitors.
Recruitment of "86 full-time equivalent staff" to be patient experience officers in NSW hospitals is underway.