Central West residents who purchased certain internet plans from Dodo may be eligible for compensation after the Australian Competition and Consumer Commission found that certain claims made in their advertising were 'misleading'.
Customers who purchased a broadband plan from Dodo between November 2015 and March 2018 may be eligible for refunds of excess charges that were incurred or a free contract exit.
The court enforceable undertaking from Dodo that the ACCC accepted detailed several claims about Dodo's 'perfect for streaming' broadband plans that the ACCC believed could be considered 'false'.
The ACCC specified two aspects of separate plans that they considered to be misleading to consumers, those being that the limited data allowance offered by the 10GB plan would only allow customers a modest amount of streaming before incurring extra charges and thus was not well-suited to streaming.
Customers on a '12/1 Plan' would be unable to stream high quality video consistently and would be limited to one stream at a time, these limitations were again found to be misleading.
As part of an agreement with the ACCC, Dodo has committed to providing any current or former customers affected by any excess data charges as a result of these claims with refunds, and has also agreed to provide any current Dodo customers who were affected with free contract exits.
The refund is expected to cost Dodo approximately $360,000 and be divided between nearly 16,000 customers.
Dodo has until September 7 to notify all affected customers of the agreement.
Customers who think they may be affected but who do not receive notification on or before September 7, 2019 should contact Dodo on 13 36 36.