Daily Liberal

What you need at the price you want to pay

The Catch.com.au difference stems in part from the fact the company is fully Australian owned with over 400 local staff including a team of customer service operators.
The Catch.com.au difference stems in part from the fact the company is fully Australian owned with over 400 local staff including a team of customer service operators.

This is advertiser content for Catch.com.au.

Australia’s biggest online department store, Catch.com.au, didn’t get where they are today without a winning philosophy.

‘Everything you want and anything you need for less,’ has proven to be a game-changing business attitude for the Victorian based business.

The company now boasts more than 1.3 million active online customers and has become the go to online retailer for millions of Aussie shoppers.

With a buying team of over 40 people, the business has developed a prowess when it comes to sourcing cut-price products from around the globe, leading to Catch’s claim that their warehoused goods will never knowingly be more expensive than any other retailer.

Local but diversified

At their two Truganina warehouses in Melbourne’s outer west, Catch.com.au store an impressive range of in-stock products, numbering in the vicinity of 40,000 different items all up.

But this is only part of the range story. Another 1.9 million products are sold on Catch.com.au by third party market place sellers.

The site remains a carefully curated marketplace with the company hand selecting who can sell on their site. All products are vetted for quality, authenticity and safety before being added.

This differentiates Catch.com.au from its competitor EBay, a site where anybody can sell their wares and quality assurance is less monitored.

Unlike competitors EBay and Amazon, Catch.com.au is still fully Australian owned which means all the company’s profits stay in the country.

On the ground they employ a local crew of over 400 personnel including customer service operators to respond to all inquiries.

Range and products

At their Truganina warehouses Catch.com.au store 40,000 different product lines. Modern automation allows a quick dispatch so you get your goods faster.
At their Truganina warehouses Catch.com.au store 40,000 different product lines. Modern automation allows a quick dispatch so you get your goods faster.

Catering to the needs of all sectors of the Australian population, the website is conveniently divided into sections that reflect this.

Top fashion brands include Birkenstock, Lorna Jane, Saba, and Calvin Klein and beauty products such as Clinique, Dermalogica and Clarins are hard to go past.

New lines are added to the range every day and will expand while other categories such as pantry and fast-moving consumer goods are big sellers on the site.

Automated warehouse

A highly automated distribution centre means your orders are in good hands.

Over the Christmas period 25 thousand orders a day are being dispatched from two super-efficient warehouses occupying a space of 52 thousand square metres.

The heart of the warehouse is the AutoStore system, serviced by a fleet of 76 lawnmower-sized robots that pick items from tubs.

While many competitors, including Amazon, still rely on manual processes, it is this type of automation efficiency and speed that allows such a colossal order dispatch in the lead-up to Christmas, meaning the customer gets their order faster.

New growth, same service

The launch of new products for the group including Catch Connect, a mobile phone plan offering, remains a current area of growth.

Another area of diversification in its online range has been in the essential services market, with the addition of a personal loan product, Catch Personal Loans, delivering competitively priced personal loans to help with everyday expenses.

While these products add a new string to their bow, it is the basics of great prices, well known brands and fast delivery that Catch.com.au does so well.

Advertiser content for Catch.com.au