The seventh annual Roy Morgan Customer Satisfaction Awards were held last week and 32 small, big, first-timer and veteran businesses were presented with awards.

Many of the businesses have branches or franchisees in Dubbo.

Roy Morgan CEO Michele Levine said the awards continue to be the benchmark by which customer satisfaction is measured. “Reliable, accurate and totally objective, the Australian awards reflect the experiences of some 50,000 consumers, as aggregated in our Single Source survey over 12 months,” she said.

“Big or small, first-timer or veteran champion, the businesses honoured in last night’s awards may come from diverse industries but they all share one crucial characteristic: their unrivalled dedication to ensuring their customers are satisfied, and their success as rated by their customers.

“Congratulations to this year’s winners: your commitment has clearly been recognised and appreciated by your customers. Keep up the excellent work.”

Customer Satisfaction Awards 2017 – Winners

Finance:

Bank of the Year – Greater Bank.

Major Bank of the Year –  Commonwealth Bank.

Building Society / Credit Union of the Year –  People’s Choice Credit Union.

General Insurer of the Year – RACT.

Private Health Insurer of the Year – St.LukesHealth.

Risk & Life Insurer of the Year –  Real Insurance.

Retail Super Fund of the Year –  Macquarie.

Industry Super Fund of the Year –  Tasplan.

Retail:

Auto Store of the Year –  Supercheap Auto.

Coffee Shop of the Year –  Muffin Break.

Clothing Store of the Year –  Jeanswest.

Department Store of the Year – Myer.

Discount Department Store of the Year – Costco.

Discount Variety Store of the Year – The Reject Shop.

Furniture/Electrical Store of the Year –  JB Hi-Fi

Hardware Store of the Year –  Bunnings.

Chemist/Pharmacy of the Year –  My Chemist.

Quick Service Restaurant of the Year – Grill’d.

Liquor Store of the Year – ALDI Liquor.

Shoe Store of the Year – The Athlete’s Foot.

Sports Store of the Year – Rebel.

Supermarket of the Year –  Foodland.

Telecommunications: 

Home Phone Provider of the Year – Southern Phone.

Home Broadband Service Provider of the Year – Internode.

Mobile Handset Provider of the Year – Apple iPhone.

Mobile Phone Service Provider of the Year – Amaysim.

Travel and Tourism:

Domestic Airline of the Year – Qantas

International Airline of the Year – Air New Zealand.

Domestic Business Airline of the Year – Qantas.

Utilities:

Electricity Provider of the Year – Red Energy.

Gas Provider of the Year – Lumo Energy.

Automotive: 

Car Manufacturer of the Year – Lexus.