When NRMA patrolman Trevor Quick turns up to a job, he thinks about how he would like to be helped and aims to do the same for a client.
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It’s that attitude that has made Trevor a very popular face around Dubbo and on Thursday he was recognised by the NRMA for 20 years of service.
“Ninety-five per cent of people are happy to see you and just need that bit of help to get their day back on track,” Trevor said.
“I think if I was this person broken down, what would I like the NRMA to do for me and the main thing is to try and get their day back on track. That's my main goal.”
NRMA country business manager west Gary Carter said Trevor was the model employee.
“I've know Trevor for 20 years and he has a fantastic attitude and he's a great representative for the NRMA,” Mr Carter said.
“He does everything well and the member is always first. It doesn't matter what time of the night or day, he always turns up with a positive attitude.”
Mr Carter estimated that Trevor would have attended ‘tens of thousands’ of jobs in his 20 years. Even now Trevor and his two colleagues attended 5800 call outs a year between them.
Trevor said the majority of call outs were for minor things like keys locked in cars or people who have run out of fuel but sometimes they can be very serious.
“We've had a few children and dogs locked in cars and you get there as quick as you can. Thankfully every time we have been successful in getting them out quickly,” he said.
There have also been some lighter moments like the man on a trip between Melbourne and Brisbane who ran out of fuel at Tomingley, and with no money to buy more. While the vehicle was loaded on a tow truck, the man hitched a ride with Trevor.
“The tow truck turns up an hour later with the car minus the drivers door. I rang the tow guy and he said when the driver got out of his car and came, he didn't shut his door properly and a semi came along and took it off,” he said. “But he said the member was quite happy, they picked the door up 100 metres up the road and put on the backseat and he was still going to Queensland.”
